Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to liaise with internal and external personnel on technical, operational and business-related matters
literacy skills to:
interpret technical documentation
write reports, design solutions, technical specifications and recommendations in required formats
numeracy skills to:
interpret business requirements and specifications
evaluate possible technical design scenarios for optimum solution
planning and organisational skills to plan, prioritise and monitor team members work
problem-solving and contingency-management skills to adapt varied business procedures to requirements
research skills to interrogate vendor databases and websites in order to implement different solutions that meet client business specifications
technical skills to:
evaluate optimum solutions
produce technical solutions
review technical specifications.
Required knowledge
business processes
client business domain, including client organisation structure and business functionality
compatibility issues and resolution procedures
configuration of internet protocol (IP) networks
customer and business liaison
desktop applications and operating system (OS) as required
procedures for linking processes
project-management methodologies and processes
security protocols, standards and data encryption
technologies, such as:
access networks
core networks
ICT network topologies
mobile cellular networks
network protocols and OS
optical networks and principles
radio frequency (RF) networks and principles
radio frequency identification (RFID) hardware and software.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Business requirements may include: | business application business plan existing system mission statement nature of the business network or people in the organisation. |
Business specifications may include: | budget allocation budget costs estimate future plan growth forecast technical requirements timeline. |
Client may include: | external organisation finance company health industry ICT company individuals internal department internal employee manufacturing company service industry. |
Appropriate person may include: | authorised business representative client ICT network administrator ICT network manager ICT support manager small or medium enterprise (SME) customer small office home office (SOHO) customer supervisor. |
Problem may refer to: | business need or opportunity that needs to be addressed network or people in the organisation system. |
Stakeholders may include: | development team project team sponsor user. |
Requirements may refer to: | business database network people in the organisation platform system. |
Technical requirements may refer to: | bandwidth hardware problems input and output interface network: growth security traffic congestions new technologies power usage process flow quality requirements software problems transmission dropouts upgrades. |
Hardware may include: | cabling networks internet protocol TV (IPTV) multimedia network elements: gateways local area network (LAN) switches routers servers wireless networks optical networks radio networks equipment: RFID switching transmission voice and data. |
Software may include: | commercial customised software in-house packaged. |
Network may include: | broadband data ICT networks internet intranet media radio RFID security switching telecommunications transmission. |
Impact may refer to: | fewer downtimes improved efficiency improved response times increased return on investment (RoI) lower operational costs more user-friendly network. |
Technical solutions may include: | audit requirements changes to: network infrastructure security or privacy provisions ebusiness or e-commerce solution hardware upgrades implementing a new system inventory management new hardware new software OHS and quality requirements software upgrades user training. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist